About Us Customer Care Is What We Do

About Fused Solutions

Fused Solutions is the leading provider of Contact Center Services and Business Process Outsourcing Solutions, with a special focus on Customer Experience. With world class 24/7/365 support, Fused Solutions is ready to design, provision and execute on your Customer Strategy. Proud to be located in New York State, customers of Fused Solutions experience all the benefits of outsourcing, without the drawbacks of off-shoring.

Outsourcing, Not Off-shoring!

Each Fused Solutions customer takes advantage of the fully branded support model that Fused Solutions is famous for. If we are doing our job right, your customers will actually have no idea you have outsourced.

As a privately owned and operated company, we understand the needs of companies looking to stand out. Our mission is to work with you, to make customer service and support a part of your business strategy, not an afterthought.

Quick Facts:

Established: 1998
Ownership: Private
Locations: Potsdam and Utica, New York State [view map]
Brands supported: 85
Contact modes: Phone, email and chat
Verticals: ISP, Telecom, Software, Network Security/Appliance, Web Apps/Services, Consumer Electronics, Higher Education, E-commerce