Resources Customer Care Is What We Do

Tech Support

Enjoy a 24×7 technical support service that is fully branded and customized to your business, including custom greetings, troubleshooting processes and escalation paths. NRTC serves as an extension of your team and ensures a quality experience for your subscribers. For more information, click here

10 Questions to Ask When Considering Outsourced Technical Support Vendors

The many logistical and technical factors to consider when deciding to provide in-house technical support can be overwhelming. The level of effort and capital necessary to build a success fultechnical support call center from the ground up is enormous. For more information, click here

Call Center’s Detective Work Lowers Telco’s Incident Rates

With the simple desire of providing their subscribers with a better call center experience, a rural telco-owned Internet Service Provider (ISP) turned to the National Rural Telecommunications Cooperative (NRTC) and Fused Solutions. What the telco didn’t bargain for was Fused Solutions’ sleuthing skills. For more information, click here

Trident ITSM

We specialize in ITIL-based service management including IT monitoring and management, system and IT Security services, and an extensive array of educational and training services that drive value to business.  For more information, click here