To insure a high level of effectiveness within our own contact center, we have developed a proprietary suite of applications to automate and enhance the functions of CRM, knowledgebase management, agent scheduling, and self-service customer care. These applications can be utilized separately or as a complete contact center suite, and in conjunction with our Contact Center Services.

• CRM/Knowledgebase Management - KnowPlex^®

• Self-Service Customer Care - FS Virtual Agent^®

• Contact Center Scheduling/WFM/HRM - EmPlex^®