Corporate Values and Code of Conduct

Honesty / Integrity

Treat others as you expect to be treated, follow the Golden Rule.  Each of us is respectful of the company and others values, property, and fostering of  trustworthiness.  We expect and are expected to accept  suggestions and be inspired,  prepared, and committed to fulfill every promise we make.

Customer Satisfaction

Our customers come first, both internal and external.  Our customers concerns are treated with urgency, seriousness, patience, and respect.
 

Accountability / Responsibility

Take responsibility and be accountable for your actions. Mistakes will happen, but we will learn from our mistakes as well as those of others.  Each of us is responsible when mistakes are made or found to take ownership of them, suggest and seek solutions, and be accountable for the results.

Communication

Do not put off for tomorrow what needs to be dealt with today.  Each of us must be an effective communicator and listener.  Issues or concerns will be confronted early and directly, with the fullest attention, consideration, respect, and appreciation for superior customer satisfaction.
 

Change

Be a champion for and embrace change.  Change is inevitable and we all look for the opportunities that come with change.  Each of us will contribute to change, with the expectation our suggestions will be heard, respected, and responded to.
 

Team Effort

Share what you know and learn from others, knowledge is power.  A unified team will always defeat an individual.  As a  team player each of us is expected to listen and support others, contribute, and not only be inspired but inspire others.
 

Decision- Making

Think outside the Box.  Each of us will consider more perspectives than our own. We strive for win-win solutions to every problem faced.  We will consider all aspects of a decision be it technological, economic, people, organizational, and share these thoughts with others.
 

Professionalism

Perception is reality.  Each of us will present ourselves in a professional manner, ensuring  a respectful, comfortable, and superior quality of work environment.
 

Dependability / Adaptability / Flexibility

To be early is to be on time.  To be on time is to be late.  To be late is to not have been there at all.  Each of us expects and is expected to commit to our business and customer needs, ensuring service is available 24 hours a day, 7 days a week.