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Utica, NY – February 20, 2009- Fused Solutions, an outsource call center located in Potsdam, NY, has just opened the doors to its second location in Utica, NY. Responding to strong growth in St. Lawrence County and a need for emergency continuity capability, Fused Solutions has expanded south into Oneida County, leasing a facility at 317 Court Street, Utica. With plans for more growth, the new Utica office will initially employ eight, including two supervisors and six technical support representatives, who began training and facility staging this week. The expansion in Utica comes after recent and significant growth at the main facility in Potsdam, NY, which has grown from approximately 30 to over 60 employees in the past 12 months. |
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POTSDAM, N.Y. – The Seaway Private Equity Corporation (SPEC) has made another investment in a St. Lawrence County company. Using funds secured from the New York Power Authority (NYPA), SPEC has committed to invest $1 million in SpiceCSM, LLC, a new venture whose other investor is Fused Solutions, a world-class, multi-tenant customer care call center in downtown Potsdam. |
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Potsdam, New York, January 7, 2008 – Formally a majority-owned subsidiary of Nicholville Telephone Company (Nicholville, NY), Fused Solutions has been acquired by a New England based investment group led by Michael Ryan, CEO of North Bay Technology Development. The transaction became effective 12/31/07. All parties to the transaction are in agreement regarding the benefits and opportunities it represents. According to Mark Cornett, COO of Fused Solutions LLC, new ownership will facilitate substantial growth opportunities through its strategic and financial relationship with North Bay Associates. Per Cornett, “North Bay has expertise in helping small, technology-based companies grow. As such, they are a good complement to the strong operational
organization that Fused has become.” |
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