RMA Services

Strategically located minutes from the New York State Thruway, we are able to deploy all of your RMA services in an efficient and effective manner.  By outsourcing this often tedious and cumbersome task, you are able to free up your internal resources to focus on your core business activities. If you are also taking advantage of our Technical Support and Customer Service offerings, it delivers a one stop shop for all of your customer care needs.

Inventory Management

A major part of the RMA workload is determining a plan to manage the extra inventory for replacements and warranties. Taking advantage of our excess and growing storage capacities and centralized location will allow your organization to increase its RMA function. Our staff can keep inventory levels stocked, organized and readied to be shipped.

Product Testing & Replacement

When it comes to RMA we believe in the advice, "there is no point in fixing something that isn't broken". Why throw money out the door in the warranty process, if the products are still good? Utilize our technical background to test each product as it comes in to determine whether or not it needs to be replaced. If we are already providing technical support, it helps to bring the process full circle. Why throw money out the door in the warranty process, if the products are still good?

Shipping & Receiving

Let us work with you to design a shipping and receiving process that makes the most business sense for your organization. With the ability to do twice daily outbound shipments, we are able to get time sensitive products on the road and to your customers. We can even setup a tracking system so you and your customer know exactly where the product is and when it will be delivered.

Included with all Fused Solutions Services: