North Country Call Center Opens Second Location In Utica, And Continues To Hire

Utica, NY – February 20, 2009- Fused Solutions, an outsource North Country Call Center located in Potsdam, NY, has just opened the doors to its second location in Utica, NY. Responding to strong growth in St. Lawrence County and a need for emergency continuity capability, Fused Solutions has expanded south into Oneida County, leasing a facility at 317 Court Street, Utica.


With plans for more growth, the new Utica office will initially employ eight, including two supervisors and six technical support representatives, who began training and facility staging this week. The expansion in Utica comes after recent and significant growth at the main facility in Potsdam, NY, which has grown from approximately 30 to over 60 employees in the past 12 months.


“As a 24 X 7 operation, business continuity planning is a key aspect that our clients are looking for,” says COO Mark Cornett. “In case of a natural disaster or other business interruption causing an outage at our primary location in Potsdam, the Utica venue will be able to seamlessly take over. This need coupled with our forecast of continued expansion made establishing the second site a strategic imperative.”


“We were glad to keep the business right here in New York State, and more importantly the North Country,” says Fused Solutions CEO Michael Ryan. “After a thorough analysis of all the options, we couldn’t find a better location than Utica,” “The strong local workforce, the excellent secondary and higher education institutions and ‘near-but-far-enough’ proximity to our Potsdam corporate headquarters makes Utica an ideal fit for our needs.


“We are also thankful for all the support and encouragement from local officials and agencies like St Lawrence County IDA, Mohawk Valley Edge and the Oneida County IDA. While we were considering different options, we received critical support from the offices of Utica Mayor Roefaro and NYS Senator Joe Griffo. We look forward to expanding our business in Utica, and cannot say enough about the support and encouragement we received.”


A Fused Solutions spin-off, SpiceCSM, which both the Seaway Private Equity Corporation (SPEC) and Fused Solutions have invested in, will benefit from the new Utica call center. The Utica site will use the SpiceCSM call center management platform. SpiceCSM continues to prosper and has now grown to 6 employees at its St. Lawrence County headquarters.


About Fused Solutions - Originally opened in 1998, Fused Solutions has grown from its inception into a world class, multi-tier customer service and support organization with clients throughout North America. Fused Solutions provides 24/7 outsourced technical support services for technology based organizations, including Internet service providers, application service providers, software development companies, and manufacturers of network security solutions.

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