Services Customer Care Is What We Do

Outsourced Call Center Services

As a leader in the market, Fused Solutions is capable of providing a full suite of contact center and BPO services to many different industries and verticals. Our unique blend of onshore U.S. based agents and Guided Process approach, allows us to offer high levels of service at offshore prices. Taking care of your most valuable assets (customers) is something that we have done for many small and large organizations for over 10 years. Take a look below to see the services we can provide for your organization.

Tech Support

Customer Service

RMA

Outbound Sales

  • Multi Tiered Approach
  • Diagnosis
  • Troubleshooting
  • Resolution
  • Billing & Collections
  • Customer Inquiries
  • Order Process Management
  • Dispatch Services
  • Shipping & Receiving
  • Product Testing
  • Replacement
  • Inventory Management
  • Lead Generation
  • B2B
  • Call Scripting
  • Integration with Major CRM systems
Are we missing something? Not a problem. We are continually adding content for customers and would be glad to add yours.

Included with all Fused Solutions Services:

  • 24/7/365 Coverage
  • Fully Branded Support
  • Reporting Analytics
  • Case/Ticket Management
  • Login to Client Portal
  • Listen to ALL Call Recordings
  • Skills Based Routing (ACD)
  • Redundant Infrastructure
  • Multimedia (Phone, Email, Chat)
  • Domestic Only Agents
  • English Speaking Agents
  • Integrations