Struggling to decide whether to outsource or keep it in house? Why not do both? A great place to start is often with a co-sourcing arrangement. We work with our customers to deliver a joint solution in which their internal resources are combined with our own. Begin offering full 24/7/365 support to your customers, without having to spend the time, resources, and money to get it done. If you are unsure which option is right for you, be sure to follow our “3 Steps To Outsourcing Success Guide” by clicking here and answering the questions.
Don’t let your customers suffer just because your daily volume is too high. If hold times, abandonment rates, and customer satisfaction start to drift from your preferred levels, take advantage of the overflow capabilities of Fused Solutions. Get setup to have calls, email and chats forward to our agents without your customers ever knowing it.
Nights and Weekends
Is your organization already staffed for normal business hours? Are you beginning to get more and more calls after-hours and on the weekends? If so, supplementing your current support with services from Fused Solutions is a great way to take your service and support offerings to the next level.
Technology and Integrations
Not only do we provide BPO and Contact Center Services for our customers, we also have a suite of tools to help you better manage your internal support group. Whether you are looking to increase the productivity of your internal agents or get the calls to the right people, our technology platforms are designed to make the transition between your organization and ours a breeze.
As with the rest of our services, all Co-sourcing customers get to take advantage of the following:
- 24/7/365 Coverage
- Fully Branded Support
- Reporting Analytics
- Case/Ticket Management
- Skills Based Routing (ACD)
- Redundant Infrastructure
- Multimedia (Phone, Email, Chat)
- Domestic Only Agents
- English Speaking Agents