Customer Service Customer Care Is What We Do

Customer Service can mean many different things. That’s why we are experienced and prepared to support all of your customer service needs. Whether its helping to sign-up a new customer or resolving a billing issue for a current customer, our agents and staff are ready.

Order Management

Let us help you drive revenue. We already have the infrastructure and staff for your technical support needs, why not utilize the same services to increase your revenue through new customer acquisition. The overall service practically pays for itself. Examples of services here include: New Customer Sign-up, Order Processing, Customer Renewals, and more.

Billing & Collections

Sick and tired of trying to track down every single individual or company that owes you money? Let us do the dirty work. We will work with your Accounts Receivable group to identify and track down missing payments.

Do you get an overwhelming amount of calls each month from customers looking to change their billing information? Is it taking up valuable time of your employees? Let our trained agents handle the simple stuff for you. We can access account information, make updates, and notify a customer of a new charge, all without you having to lift a finger.

Dispatch

Do your products and services require an in-home or office setup and installation? If so, leave the scheduling and truck rolls to us. We can work with your technicians and customers to ensure that any time a truck needs to be rolled, it’s there at the right time and with the right resources.

Answering & Generic Services

If you are simply looking for someone to answer your calls and deliver them to the appropriate individuals, we can do that to. Our 24/7/365 operation is able to communicate with you and your customers at any time of the day.

 

Included with all Fused Solutions Services:

  • 24/7/365 Coverage
  • Fully Branded Support
  • Reporting Analytics
  • Case/Ticket Management
  • Skills Based Routing (ACD)
  • Redundant Infrastructure
  • Multimedia (Phone, Email, Chat)
  • Domestic Only Agents
  • English Speaking Agents
  • Integrations