Internet Access Technologies We Support

• Dial-up

• DSL (Digital Subscriber Line)

• Cable Modem

• Wireless Broadband

• FTTH (Fiber to the Home)

• BPL (Broadband over Power Line)

• Dedicated Circuit

CRM/Knowledge Management/WFM Products We Use and Sell

• CRM/Knowledgebase Management - KnowPlex^®

• Self-Service Customer Care - FS Virtual Agent^®

• Contact Center Scheduling/WFM/HRM - EmPlex^®

ACD/IVR Platform Partners We Integrate With for CCIAB and CCOD Applications

• Asterisk^® - Open Source PBX/ACD/IVR functionality

Network Appliances We Use and Support

• eSoft^® - Firewall and content management

• D-Link^® - Wireless gateways and access points

• Cisco^® - IP gateways and routers